Refund policy

All Sales Are Final

• Because our products are personal care and hygiene items (hand soaps and body products), we do not accept returns or exchanges once a product has been delivered, except for the exceptions listed below.
• Please review each product's description, scent, and size carefully before completing your purchase.

Exceptions

• Product damaged in transit: contact us within 48 hours of receiving your order, with photos of the product and packaging.
• Incorrect product (you received an item different from what you ordered): contact us within 48 hours with photos of the item received. In these cases, we will offer a replacement of the correct product or store credit, subject to inventory availability.

How to Report an Issue

• Email savoniahn@gmail.com or WhatsApp +504 3244-6032 with your order number, photos, and a brief description of the issue.
• Approved refunds will be processed to the original payment method within 5–10 business days.